The Customer Service Department at Regeneration Biology-Products is available to assist you should a problem arise with any of our products.
Please inspect all packages immediately upon receipt and inform us of any discrepancies with your order. If a discrepancy exists, please retain the original shipping carton, packing material, and shipping documents.
Should it be necessary to return any material to Regeneration Biology, please contact our Customer Service Department to obtain shipping instructions and a Return Goods Authorization (RGA) prior to sending any material back. Authorized returns should be made within 15 days of issuance of the RGA. Credit will be given provided prior authorization is obtained.
While we attempt to honor all requests to return material, return authorization may not be granted under certain circumstances. If a product is incorrectly shipped due to an error on our part, an immediate credit will be issued to your account.
Returns accepted for items that have been ordered incorrectly will be subject to a 20% restocking fee.
Warranty and Limitation of Liability
Regeneration Biology warrants that the products listed in our catalog are intended for the described purposes only. Any Regeneration Biology product which does not meet its catalog specifications, and which is returned to Regeneration Biology within 30 days of its initial receipt, will be replaced with like material or, at Regeneration Biology’s option, the purchase price of the product will be refunded. Relating to this limited warranty, Regeneration Biology reserves the right to conduct whatever tests it deems appropriate to evaluate whether the product meets catalog specifications.
Regeneration Biology reserves the right not to replace the product or provide a refund pursuant to this limited warranty if we reasonably believe that the product has been modified due to improper storage, alteration, or processing.
The foregoing limited warranty is in lieu of all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a purpose. By acceptance of shipments from Regeneration Biology, buyer explicitly recognizes and agrees that Regeneration Biology shall not be responsible for lost profits, indirect or consequential damages incurred by the buyer or third parties, including, but not limited to, personal injuries resulting from use of any of Regeneration Biology’s products.
The information in this web site concerning product specifications, descriptions, prices, returns and conditions is effective September 7, 2014 and supersedes all previous publications, electronic or otherwise.